Professional Services

Knowledge Advisory Services

• Strategic Knowledge Framework (SKF) Definition for:
  • customer service and support
  • sales support
  • learning management
  • other enterprise applications
• ROI Analysis for Strategic Knowledge Framework (SKF)
• Technology Gap Analysis for Strategic Knowledge Framework (SKF)
• Knowledge/Content/Search Vendor(s) Identification
• RFP Creation and Distribution
• Vendor Selection
• Contract Creation, Negotiation and Management
• SLA setup and Management
• Metrics Capture and Analysis
• Team Selection
• Program Management Office Setup
• Program Management
• Knowledge Process Integration
• Monitoring KM TCO

KM Solutions Design and Delivery

• Project Management
• Rapid Prototyping
• Technical Design and Development
• Legacy System Integration
• Deployment and Rollout
• Training

Knowledge Content Design and Development

• Knowledge Structure Definition
• Taxonomy Development
• Existing Content Quality Evaluation
• Knowledge/Content Gap Analysis
• Content Template Design
• Knowledge/Content Workflow Process Definition
• Syntactic and Semantic Content Cleanup/Repurposing Strategy
• Content Migration
• Content Authoring
• Content Quality Assessment

Managed Services for Knowledge Management

• KM Infrastructure TCO Evaluation
  • customer service and support
  • sales support
  • learning management
  • other enterprise applications
• Proposal Development for Managed Services
• ROI Proposal for Managed Services
• Business Process Impact Analysis
• Risk Assessment
• Knowledge Management Solutions Deployment
• Modification and Upgrades of KM Applications
• Corrective Maintenance for Problem Resolution
• Remote KM IT infrastructure Management
• Knowledge Metrics Reporting
• Ongoing Content Authoring
• Routine Content Quality Assessment